Return & Refund Policy

At Oudhly Attar, we strive to deliver premium-quality fragrances and ensure every customer has a great experience with us.

Returns

Due to the personal nature of fragrance products, we do not accept returns on opened or used products.

Returns are only accepted if:

• The product received is damaged during transit.

• The wrong product was delivered.

• The product is missing from the order.

To request a return, please contact us within 48 hours of delivery with:

• Your order number

• Clear photos/videos of the product and packaging

• A description of the issue

Refunds

Once your claim is reviewed and approved, a refund will be processed to your original payment method within 5–7 business days.

In some cases, we may offer a replacement instead of a refund.

Non-Refundable Situations

Refunds or returns will not be provided for:

• Change of mind after purchase

• Fragrance preference or personal dislike of the scent

• Minor packaging variations

• Products that have been opened, used, or tampered with

Shipping Issues

If your order is lost in transit, please contact us. We will work with the shipping provider to resolve the issue and provide an appropriate solution.

Contact Us

For any return or refund-related queries, please contact us through our customer support channels and mention your order number for faster assistance.